FAQ

How long does delivery take? Most UK orders arrive within 4-11 business days. You'll receive a tracking number by email as soon as your order is dispatched.

Do you offer free delivery? Yes — free UK delivery on all orders over £30. Orders under £30 have a flat delivery fee of £7.99.

Where do you ship from? We ship to the UK and internationally. All orders are fulfilled and tracked from dispatch.

What is your returns policy? We offer a 30-day returns policy. If you're not completely happy with your order contact us and we'll sort it immediately — no awkward questions, no hassle.

Are your products suitable for all breeds? Most of our products are suitable for all breeds and sizes. Check individual product pages for specific size guidance where relevant.

How do I track my order? You'll receive a tracking email once your order is dispatched. Use the tracking link in that email to follow your order in real time.

Do you sell gift cards? Not currently — but our products make brilliant gifts. Check out our full range at the Catalog page.

How do I contact you? Use our Contact page and we'll get back to you as quickly as possible.